Sales Support Engineer

Job Summary:

The Sales Support Engineer will prepare and perform demonstrations of OnPoint augmented reality products for prospective customers, including surgeons, healthcare professionals, distributors, and hospital administrators. He/she works in a cross functional role between the Sales/Marketing and Development teams to ensure system components are operational and travels to customer sites and trade shows to provide support to Sales/Marketing personnel.

Duties and Responsibilities:

  • Work with R&D engineers to integrate product software and hardware updates into demonstration systems
  • Work with engineers and sales/marketing in Bedford, MA office to fully understand operation of software and hardware components of demonstration systems
  • Able to work in Bedord, MA office as needed for training refresh and software updates
  • Check inventory, prepare and pack system components for travel
  • Travel, typically by car or airplane, to various locations across continental U.S. Weekend travel may be required
  • Set system up on location and ensure all components are operational. Return to home office in Bedford, MA with systems, check inventory, check operation and prepare for next demonstration
  • Document findings and provide reports to R&D


  • Proven work experience as a Technical/Sales Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Able to travel 30% of the time
  • Hands-on experience with Windows environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Understanding of basic networking and WiFi concepts
  • Excellent problem-solving and communication skills
  • BS degree in Information Technology, Computer Science or relevant field
  • Some C# programming experience a plus